Terms and conditions

Visit the Nordics – Terms of Use

1.0 The Company

 1.1 Registration and Licenses

Visit the Nordics is a registered trademark of Kettlingur Ferðir ehf., operating in Iceland with registration number 471221-2010 and VAT number (VSK) No. 143278. Kettlingur Ferðir operates under license 2022-007 issued by the Icelandic Tourism Association.

2.0 Purpose

 2.1 Purpose of the Website

On the Visit the Nordics website, “paisesnordicos.pt” and “visitthenordics.com” (hereinafter referred to as “Website”) and the redirects to which it leads, constitutes an independent travel booking platform on which users can search, choose and book tours and tourist activities (hereinafter referred to as “services”; see 2.3) in Scandinavia and the Nordics and other cold tourism destinations.

 2.2 Commercial offer

 On the Website are available, for example, tours, excursions and other activities, boat trips, walking tours, bicycle tours, long and short walks, mountaineering, climbing, safaris, museum tickets, as well as means of renting a car, rent accommodation and/or buy flights. These will be referred to as “Products”. Likewise, platform users will be able to find flexible pre-designed itineraries and/or pre-designed itineraries lasting 1, 2 or more days. These will be referred to as “Combined”.

 2.3 Incidence destinations

 The Products and Combinations mentioned above will take place in the Nordics (Denmark, Finland, Iceland, Norway and Sweden) as well as in its territories and jurisdictions (Svalbard, Greenland and Faroe Islands) and other cold tourism destinations, for example Patagonia, Nepal, Switzerland, Antarctica, among others. This is the final and only purpose of the Website, hereinafter referred to as “services”.

3.0 Stakeholders

 3.1 Partners

 A Visit the Nordics (hereinafter referred to as “Us”, “years”, “Us” or “Our”) provides its Services in collaboration with independent third-party providers and affiliates. These independent suppliers and third-party affiliates are independently responsible for the execution and good performance of the Products and Combinations.

 3.2 Users and Use of the Website

Users have the right to use the Website to contract Services while in compliance with its terms and conditions, explained in this document.

4.0 Agreements and Mutuality

4.1 Parties to the agreement

The Services are provided by several independent third parties who are directly responsible for the execution and good performance of the Products and Combinations. Visit the Nordics does not have any type of control or direct or indirect ownership rights over them. The user of the Website therefore understands that booking and/or contracting Services depends on specific entities and that payment, communication, change, cancellation and other methods depend, equally, solely and exclusively on the entity to which the Services were sent. hired. We merely serve as intermediaries between the contracting party and the contractor.

The parties to this agreement are the user, us and third-party Tour Operators, with Us as intermediaries, and the various Tour Operators and their resellers as the parties with which the user concludes the final contract.

 For all Product and Combined contracts, the user makes the reservation and booking of the Services through the Visit the Nordics Website. Therefore, whenever the user wishes to cancel, reschedule, correct, change or raise questions about any reservation, they can do so using the contact form available here.

 4.2 Applicable exceptions

 There are three exceptions to this agreement, namely the booking of flights, accommodation and car rental through Skyscanner Ltd’s search engines. In these last three exceptions, we are not considered an intermediary party as we only provide a reroute to the Skyscanner website. In this way, the purchase of flights, the rental of accommodation and the rental of cars as well as any and all changes, rescheduling, cancellation, contact or possible questions must be addressed directly to Skyscanner using the contact details available in the confirmation email you received from Skyscanner .

 4.3 Acceptance of the Agreement

 The user understands that, by using the Visit the Nordics Website, he accepts the Agreement and is subject to the Terms and Conditions described herein. We recommend reading this Terms and Conditions Agreement in full so that the user can fully know and understand their legal rights and limitations of these rights.

 4.4 Changes to this Agreement

 We reserve the right to change this Agreement for any reason at any time. Visit the Nordics undertakes to attempt to forward the new Terms and Conditions to its users in a timely manner via the email address provided when booking reservations or subscribing to our Newsletter. In any case, these Terms and Conditions and their updates will be presented to users and customers when booking and/or scheduling new Services.

 4.5 Terms and Conditions of Tour Operators

 Likewise, the Terms and Conditions of Tour Operators specific to each reservation also apply. These will be made available to Visit the Nordics users during the booking process.

When making a reservation, the user undertakes to accept the terms of each specific Tour Operator as well as the Visit the Nordics Terms and Conditions. In the event of an unlikely conflict between the Tour Operators’ Terms and Conditions and the Visit the Nordics Terms and Conditions, the Visit the Nordics Terms and Conditions will take precedence, except for an exception described in point 9.2 of this article.

5.0 A Visit the Nordics Website

5.1 Original and proprietary content

All Intellectual Property Rights include but are not limited to our potential and existing patents and trademarks, as well as patents and trademark registrations that may exist. Likewise, trademark and patent queries, trade secrets, software and code base, experience, trademarks, copyrights, inventions, information and data, texts, images, music, sound and graphic and video materials, documentation and any other materials, hereinafter referred to as “Content”, are owned by Kettlingur Ferðir ehf. which on this Website operates through the Visit the Nordics brand. Non-original multimedia content is licensed under Creative Commons and is free to attribute for personal or professional use.

All Content on the Website is and will be the property of Visit the Nordics and any and all rights of reproduction and use are reserved unless authorized in writing. The Kettlingur Ferðir ehf. is the legal owner of all original content present on the Website, as well as the Website itself.

Likewise, Kettlingur Ferðir and its brand “Visit the Nordics” are the holders and owners of the materials, infrastructure, reservation system, architecture and design of the Website and the entire structure designed to produce the Content and to provide the Services to its users.

 5.2 Terms of Use of the Website and Content

 Users may use the Services provided through this Website only for private and non-commercial purposes, and do not have the right to alter, copy, download, distribute, sell or resell or, in any way, make commercial use of the Content or any other use of the Service that is not necessary for the use of the Website or the Service itself.

The user agrees not to use the Website for prohibited or illegal activities or that facilitate, lead or motivate illegal acts by others. Likewise, the user agrees that they are not permitted to access, copy or, in any way, take possession of Content using any and all manual or automated means, such as accessing any means available on the Internet to copy information from our Page Web, whether partially or in its entirety.

 5.3 Harmful use of the Website

 Any and all activities carried out by the user with the purpose of delaying, blocking, hindering or preventing the normal functionality and/or response time of the Website are absolutely prohibited and punishable by law. The inclusion of the Website in another as well as the inclusion of parts of our Website in another or on any other physical or virtual platform is expressly prohibited without written consent from Visit the Nordics. The use of links referring to our Website on other pages is permitted without the written consent of Visit the Nordics but we reserve the right to revoke this permission with immediate binding effect.

 5.4 Fraudulent use of User Data and the Website

 The user will not facilitate or allow himself or third parties to access confidential areas of the Website, such as user access accounts, user information, passwords, systems or any networks that involve connection to the Website. The fraudulent means contemplated are hacking, data mining and/or any and all means resulting in unauthorized access to private and/or confidential parts of the Website.

 Likewise, the user agrees not to transfer any type of items that aim at the total or partial destruction of the Website or its security systems. These means include, but are not limited to, computer viruses, worms and Trojan horses and any and all methods used to cause damage to the Website and/or its security systems.

 The user agrees not to bring legal charges against Kettlingur Ferðir ehf. and Visit the Nordics for any fraudulent Content present on the Website or originating through it, such as, but not limited to, phishing emails, messages or phone calls. The user agrees to use the Website and all its Contents and Services at their own risk. Therefore, the user agrees to report all fraudulent Content that they find to Visit the Nordics so that we can take the necessary precautions and security measures.

Any and all attempted fraud or illegal activity will be reported to the authorities and dealt with in accordance with these Terms and Conditions and current legal provisions.

We also reserve the right to deny the user access to the Website if fraudulent acts or any attempts at malicious intent are confirmed or suspected, or for any other reason at our discretion.

 6.0 The Services

 6.1 Visit the Nordics Target Audience

 This Website is owned by Kettlingur Ferðir ehf., a private company registered in Iceland. Visit the Nordics’ main objective is to sell tours in Scandinavia and the Nordics, as well as other tourism destinations to world citizens. Nevertheless, any and all individuals who wish to access our Website within or outside these markets do so on their own initiative, at their own risk and are responsible for complying with the applicable legal provisions and regulations of their country or region of residence. regarding access to this Website.

6.2 Availability, quotes and confirmations

 The information available on the Website is of a general nature. Therefore, information on the availability of tours and activities and their prices are not binding until the reservation is completed. The reservation is considered complete when the user receives a confirmation via email or any other means of communication considered valid by us.

 6.3 Prices

 Except in cases where it is explicitly discriminated against, all prices contained on the Website are considered per individual person. Prices are, likewise, generally presented per individual even when two or more participants are required to make a reservation, unless otherwise specified.

 These prices are based on the exchange rate of the currency of the country where the Tour Operator is based and are made available to the user either in the currency of origin or in another currency. The exchange rate is calculated at the rate in force on the date of the consultation.

Prices do not include the following items, unless expressly stated: local taxes, immigration and/or departure taxes, travel insurance, personal insurance, insurance on luggage and/or personal items, tips, free items or any other costs other than specified on the Website, including but not limited to the exclusions mentioned in each product at the date of your reservation.

 6.4 Adequacy, accuracy and veracity of the information provided

 While our team makes constant effort and attempt to keep information as true and accurate as possible, it is inevitable that information shared between all Tour Operators may have flaws and inaccuracies.

 We shall not be held responsible for any failures, inaccuracies, completeness, adequacy, veracity or accuracy of information regarding the availability of tours and activities, prices, images, photographs, videos, descriptions of Products and Combinations, meeting and collection points of passengers, meeting, departure or return times, inclusions, exclusions, or any other information provided by the Tour Operators to the Website.

 If we find that there is any incorrect information, such as if we detect an incorrect price or some error in the availability of the tour, we will contact the user in order to find a solution that best suits both parties. Our responsibility to the user is limited only to the amount they have paid for the tour or activity. We reserve the right to retain a percentage of the total amount on booking processing costs, such as online transactions, currency exchanges, etc.

 We also reserve the right not to make any comments regarding the descriptions, contents and details that tour operators make about their tours or activities and place on the Website. These are the sole responsibility of each Tour Operator in question.

 6.5 Responsibility of the Tour Operator

 We are a mere intermediary for scheduling Services. Therefore, our role is to provide a means of searching, choosing and purchasing Services but not the Services themselves. We will redirect you to the Tour Operator of your choice and provide you with a payment confirmation, if applicable, as well as a booking confirmation.

 On the other hand, the Tour Operator’s responsibility is to provide the Product or Combination that the user has booked, in accordance with the Terms and Conditions specified on this Website. The Tour Operator is responsible for ensuring that its tours or activities comply with the standards and local legislations. At the same time, the Tour Operator is responsible for ensuring aspects such as security, insurance, authorizations, equipment, personnel and any and all aspects relevant to the proper functioning of the tour or activity booked by the user.

 We seek to establish agreements only with certified and insured Tour Operators and with good performance evaluations. Still, we appreciate your understanding that it is not always possible to validate all this information. Therefore, Visit the Nordics cannot guarantee or be held responsible in any way for any damage, incapacities or failures in the provision of Services by these Tour Operators.

 The user agrees and accepts that Tour Operators are independent third parties who are individually responsible for their actions and Services.

 6.6 Reservation Proof

 We take responsibility for producing proof of booking upon completion of your booking.

 This same proof must be presented to the Tour Operator by the User at the time, date and place of the tour or activity, in the form specified in the description (Digital or Printed). The User must be accompanied by identification with a photograph.

 We are not responsible for any loss or misplacement of booking confirmations.

 7.0 Responsibility

 7.1 Indemnity and Liability

 You agree not to hold us or any of our partners, whether Tour Operators, independent contractors, agents and others, distribution partners, field or office employees, legal owners or other affiliates of Visit the Nordics, responsible for the correctness, completeness, adequacy and veracity of any information present on the Website or for any and all consequences of any kind that may arise and which are caused, in whole or in part, by actions resulting from the information contained on the Website.

 The User understands that participating in tours and activities involves risks of physical and material damage and even the risk of death and that neither party shall be held responsible for material or physical damage or even in the event of death except in the case of negligence on the part of the Tour Operator.

 Likewise, Visit the Nordics and other Tour Operators should not be held responsible if the User fails to comply with safety standards and guidelines provided by the Tour Operator or if these are part of local law and regulations.

 If there are links to other web pages outside the Visit the Nordics domain (paisesnordicos.pt and visitthenordics.com), the User understands that these domains are beyond our control and that any actions the user takes outside the domain are not the responsibility of the Visit the Nordics.

 At the same time, the user understands that each tour and activity and each and every Service or trip is booked independently, and therefore the user will not demand any type of compensation from Visit the Nordics for any direct or indirect costs, Product or Combined costs, lost time , or even any inconveniences or complaints of any kind that originate from the interdependencies of a given Product.

 Furthermore, the user understands that we, as well as any other Visit the Nordics partner, should not be considered responsible, whether direct or indirect, for any costs, whether direct or indirect, or any other inconveniences arising in connection with, and not only , accommodation, vehicles, flights, and any and all Products, Arrangements and Services that cannot be reimbursed due to cancellations or delays, such as a car that is not delivered on time or a tour or activity that is missed due to the delay of a tour scheduled before or after this tour.

 Visit the Nordics’ responsibility relates solely and exclusively to the loss of the user’s billing and/or reservation documents. This is limited to the entire value of the tour or activity in question, up to a maximum of 10,000 ISK. We are not responsible for any loss or damage, including lost funds or profits, incidents of any kind, loss or damage, unless proven negligent on the part of Visit the Nordics.

 7.2 Travel Insurance

 While the Website can be accessed by anyone via the Internet, and from any point in the world, as well as its Services can be used by anyone and from any point in the world, the services made available on this page are intended to Portuguese citizens and residents in Portugal. Therefore, Portuguese citizens are protected by travel insurance as regulated by Icelandic legislation.

 These laws stipulate that certain Products and Combinations are covered by travel insurance. This travel insurance aims to grant reimbursements for services not provided by Tour Operators and also protection against insolvency. This insurance concerns the activity of Visit the Nordics and does not guarantee coverage for the insolvency of third-party Tour Operators.

 According to Icelandic law, Kettlingur Ferðir ehf. was forced to pay additional insurance to the Icelandic Tourist Office. Therefore, in the event of insolvency of Kettlingur Ferðir ehf., you should contact the Icelandic Tourist Office at Icelandic Tourist Office, Geirsgata 9 – 101 Reykjavík. Telephone: (00354) 535-5500. E-mail [email protected].

 This travel insurance does not cover any third parties, for example, Skyscanner, whose Products, Combinations and Services may continue to operate even after the eventual insolvency of Visit the Nordics. Therefore, the rental of accommodation, vehicles and flight bookings are not covered by Visit the Nordics travel insurance.

 8.0 User responsibility

 8.1 Veracity of booking information

 By using this Website and making reservations, the user confirms that they have reached the age of majority (18+) and are of legal age to accept the Terms and Conditions agreement proposed here, as well as to use the Services and make valid reservations for themselves or others. In the same way, agree to our Privacy Policy and Data Retention.

 The user undertakes to provide true and unambiguous data about their identity when requested when booking tours and activities and also agrees that as a result of providing incorrect or false data they may incur additional costs or even cancel the reservation at in full, without the right to refund.

 The user undertakes to only make legitimate reservations and never to make any type of false or fictitious reservation, as well as to guarantee payment at the time of reservation with a valid debit or credit card or any other payment method considered valid on the Website .

 8.2 User identification

 The user may be required to identify themselves and provide proof of their age, among others, by other third party Tour Operators and other third parties involved. In this event, the user must present a valid official identification document with photograph.

 8.3 Privacy Guarantee

 Please see our privacy policy here.

 8.4 Conduct

 The user undertakes to respect and follow the rules and guidelines of each of the Tour Operators with which he hires Products and/or Combinations, for example, to be accompanied by a certain type of footwear, under penalty of not being able to enter the tour and/or activity. In these cases, a refund will not be guaranteed. The user undertakes to read the Terms and Conditions of the Tour Operator with which they will carry out the tour or activity in question.

 In case of non-compliance with the rules and guidelines stipulated by the Tour Operator, the user assumes full responsibility for any and all damages of any kind that may occur. Likewise, we and the Tour Operator reserve the right to cancel the reservation without delay and not grant the user any right to a refund. In the same way that the user undertakes to respect the Terms and Conditions of Visit the Nordics, the user equally undertakes to respect the Terms and Conditions of the Tour Operator operating the tour or activity in question.

 8.5 Complaints and Disagreements

 Visit the Nordics acts as a mere intermediary resale point between the Tour Operator and the user. Therefore, if there is dissatisfaction on the part of the user regarding the provision of Services, this same dissatisfaction must be addressed directly to the Tour Operator who originated the complaint. We must be informed by the user of events that led to dissatisfaction on their part within a maximum of 24 hours after the incident.

 We choose only Certified Operators of proven quality as a way of keeping our Users satisfied with the Services provided. But, as is inevitable, certain complaints and other disagreements will take place. If these complaints or disagreements are directly related to a failure by Visit the Nordics as a reservation agent, you reserve the right to present your dissatisfactions by contacting us directly. However, the user equally undertakes to allow Visit the Nordics sufficient time to find an appropriate solution that benefits both parties before proceeding with any cancellation, edit or change of any kind to their reservation, and can only then proceed to a formal complaint if you are not satisfied with the company’s final decision.

 In the event of a possible complaint, the user has 24 hours to contact the Tour Operator or us, as applicable. If the User fails to inform or request assistance from Visit the Nordics within 24 hours of the incident, we reserve the right not to pursue the complaint and not to offer any type of compensation.

 9.0 Payments, Cancellations, Changes and Corrections

 9.1 Payments

 We receive payments from Users for tours and activities contained on the Website and forward them to the Tour Operators responsible for the performance of the tour. Car rental, local rental and flights and plane tickets are paid externally and directly to Skyscanner ltd. These may contain additional fees, customs duties, among others. All fees and additional payments must be borne by the User.

We accept Visa and Mastercard. All payments by users must be made at the time of booking.

We reserve the right to add processing fees to online banking transactions. Other parties included in the transaction, such as your bank, may also introduce fees on transactions or currency conversions. For this reason, the value of transactions shown on your bank statement may differ from those shown on the Visit the Nordics website.

 9.2 Customer cancellations and refunds

 The User has the right to cancel a reservation if they wish by contacting us using the contact form available here. Likewise, the User can use the telephone number indicated on their booking receipt every day from 8am to 6pm (GMT UTC+0) for this purpose. As certain data will be required, please send us the same data via email to ensure greater centralization of information and reduce errors.

 The user should not seek to cancel reservations directly with the Tour Operator, nor should they seek to make any changes or corrections to their reservation with the Tour Operator.

 The User undertakes to accept as valid the various cancellation policies of each Tour Operator and the conditions of reservations made with them. The Terms and Conditions of each Tour Operator must be read, as well as the Visit the Nordics Terms and Conditions and you agree that you have read and agreed to the Terms and Conditions by checking the checkbox “I have read and agree to the Terms and Conditions ”.

 If you have any questions about the Visit the Nordics Terms and Conditions, or any other of its policies, we recommend that you contact us using the form you can find here.

 The general cancellation policy on Visit the Nordics tours and activities is as follows: refund of the full cost of the tour or activity is refunded to the user if the cancellation is made more than 14 days before the date on which the tour was due to take place; 50% of the value of the tour or activity is refunded to the customer if the reservation is canceled between 14 and 7 days (exclusive) of the departure date; the user loses the right to any refund if the cancellation is made 7 days or less before the departure date. Visit the Nordics’ cancellation policy will always be hierarchically higher and valid over any other cancellation policy of the specific Tour Operator that is less onerous or restrictive; in the event that the Tour Operator’s cancellation policy is more restrictive (such as, for example, MM Travel & Tours tours, which retain 50% of the tour value if canceled less than 31 days in advance and which retain 10% of the tour price if canceled more than 31 days in advance), the terms and conditions of the Tour Operator in question will be valid.

 Visit the Nordics reserves the right to charge 15% of the reservation’s total amount to cover online card processing fees.

 There are some final considerations about refunds to consider. Cancellation Terms and Conditions vary from Product to Product and from Combination to Combination, the user undertakes to choose and check them carefully before purchasing. Visit the Nordics’ Terms and Conditions may differ from the Tour Operator’s Terms and Conditions. Both Terms and Conditions are described on the Website. The user undertakes to accept both. Whenever possible we will try to be more flexible in your cancellation policy. In other cases, such as where the Tour Operator’s cancellation policy is more restrictive than Visit the Nordics’, the Tour Operator’s policy will have to be applied. The user further agrees not to submit any complaints to Visit the Nordics regarding bank transactions or exchange rates applied.

 9.3 Cancellation by Visit the Nordics

 We reserve the right to cancel any reservation made by a user when certain conditions or requirements are not met for the performance of a tour or activity, for example, when the minimum number of participants for the departure is not reached or, for example, For example, when weather conditions do not allow it. In most cases, it will be possible to readjust departure times and days and reconcile new dates with the user. We reserve the right to make these adjustments when deemed necessary. If this is not possible, we will present an alternative solution. If the user disagrees with this alternative solution, we guarantee a refund of the booking fee in full, if the Terms and Conditions on refunds of the Tour Operator in question so allow.

 9.4 Changes and Corrections

 Any and all requests for changes and/or corrections must be addressed directly to Visit the Nordics and never to the Tour Operator. This is related to the need to centralize reserves in a certain system and with all the necessary communications between the parties for this purpose. The user accepts that making such changes and corrections directly with the Tour Operator will create a gap in information between the user, Us and the Tour Operator. This may result in Visit the Nordics being unable to provide Services or, for example, our ability to process payments and refunds to you. In this eventuality, We are exempt from any liability towards the user or the Tour Operator.

 When possible, all date and time changes are subject to availability by the Tour Operator in question. Likewise, the user understands and accepts that such changes may be subject to additional charges, for example, if the change of date or time is to a day or time whose price is higher than that previously charged. Likewise, when possible, We will refund the difference if the markdown price is lower, but always to the same debit or debit card used for the first purchase. All payments and refunds will be processed at the time of purchase and/or change. Likewise, if applicable, the new Terms and Conditions relating to the new reservation will be applicable and accepted at the time of payment.

 We reserve the right to charge additional fees for each date change, or any type of personal information that may be changed. Likewise, We will be obliged to make this charge when the Tour Operator’s Terms and Conditions so determine. Likewise, if the Services were contracted in the context of a promotion, for example, with a discount, We reserve the right to cancel the discount granted.

 It is also common for Tour Operators to change the information contained on their web pages, sometimes without warning. These changes may affect any aspect of the tour or activity, for example, departure dates or times, prices or its itinerary, passenger pick-up locations, inclusions and exclusions or even requirements. The user agrees to release Us from any claim that may arise due to any change processed by the Tour Operator responsible for providing the Service.

 Changes are binding. However, if you are unable to accept the changes, for example, when there is a conflict with other previously existing plans, We will try to suggest an alternative Service. If it is not possible to find such a replacement, We will try to negotiate the possibility of a refund with the Tour Operator. If the Tour Operator refuses the refund, We will be exempt from any and all subsequent actions by the User.

 10.0 Visas, Passports and Travel Insurance

 10.1 Entry into a foreign country

 The User is entirely responsible for complying with the entry requirements of the country they are visiting or passing through in accordance with the rules relating to their country of citizenship or the country that issued the passport they use to travel. The User must inform himself of all entry requirements before leaving his country of origin and prepare accordingly.

 Gathering the necessary documents for the User’s entry is their sole responsibility, as well as that of the minors accompanying them. These documents may include, but are not limited to, a valid passport, residence visa if required and any other document that the user’s country of entry may require.

 Likewise, given the restrictions imposed by the increase in Coronavirus cases in Europe, the user undertakes to consult these same circulation rules and to comply with airline boarding requirements as well as entry and stay in the foreign country of departure. destination, as well as the rules to be met for your return journey.

 The user then understands and accepts that if they are unable to present the documents mentioned above or if they are unable to comply with current regulations, the user may be prevented from boarding, prohibited from entering the country of destination or the country where they are transiting. passage and/or other consequences foreseen or not by current rules and regulations. We are not responsible for any of the incidents mentioned above nor can we be held responsible.

 For more information, we recommend that Users find information on the websites of the governments involved.

 10.2 Travel Insurance

 Although Visit the Nordics and Scandinavia are generally peaceful and low crime, We cannot guarantee that any trip is free from risk. Therefore, We recommend that the User acquires, before their trip, travel insurance that includes medical and third-party coverage, as well as luggage and any other coverage that the User considers relevant for the purpose. Likewise, it is recommended that the User carefully read the terms and conditions of the travel insurance they purchased.

 10.3 Responsibility of Visit the Nordics

 The User agrees not to hold Us responsible for any failure to comply with the aforementioned requirements regarding documentation and travel processes and entry, transit and exit from countries as well as any incident that may occur during your trip.

 11.0 Termination

 If the User fails to comply with and respect the Terms and Conditions contained on the Visit the Nordics Website, their contract will be terminated with immediate effect and without any need for prior notice or notice from Us. The User will also lose the right to any compensation and/or refund.

12. Current laws

 The Visit the Nordics Website is the exclusive property of Kettlingur Ferðir ehf. This is an entirely digital Travel Agency from Reykjavík, Iceland. These terms and conditions comply with Icelandic guidelines and laws No. 95 of June 25, 2018  and No. 96 of June 26, 2018.

Reykjavík, November 28, 2021